Karla Hoover Designs

Payment:

Payment is currently through PayPal only.  You do not need an account to use it.  Simply sign on as a guest.  I will not ship the item until the payment has gone through. Payment must be made in full at the time of purchase.  I do not bargain or trade.  All prices are as listed.  Contact me about payment plans.  A non-refundable down payment of 25% is required to begin a plan.  The money goes towards your piece but will not be refunded if full payment is not made in an agreed upon time frame.  Thanks for understanding.   

Shipping:

I only ship USPS priority mail. Fifty dollars worth of insurance is included with the basic flat rate priority option. I haven't had any problems in the past, but if you want to guarantee higher priced items don't go missing, please choose the option with full insurance and delivery confirmation.  If the price ends up being more than $1 less than what you paid, I will refund the difference.  Your jewelry will come in a box packed with Eco-friendly material to prevent any damage. Please understand that once your package has been sent, it is out of my hands, and USPS is responsible for any lost or damaged items. However, please contact me if it doesn't turn up, and we will work together to fix any problems. Already made items will ship within 5 to 7 business days unless otherwise stated.  Please allow 3 to 4 weeks for made-to-order items and longer for custom orders.

NOTE: Please make sure that your shipping address is up to date. I will only ship to the address that matches your account. I will not refund items that are lost or stolen because they got sent to the wrong address, and USPS will not insure them because it is not their fault either. Thanks for understanding.

International Buyers:
Please contact me before purchasing for a shipping quote.  I've had a lot of trouble with theft and lost items recently, and I've decided to only ship USPS Priority International. Yes, it is very expensive, but it is the only way I can track packages beyond the United States and ensure they arrive to their final destination. Items sent through USPS international priority mail are automatically insured for up to $200. Additional insurance can be purchased for more valuable items and is required for items over $400. Please contact me with any questions. If shipping costs less than what you paid,  you will be refunded the difference. Please note that buyers are responsible for any and all duties and customs charges that may be incurred in purchasing my jewelry. I will not lie about an item or its value. Thanks for understanding. Sometimes a phone number is necessary in order for me to ship.  I will shoot you an email if this is the case.

Returns and Exchanges:

If you are unsatisfied with your purchase, you may return it within one week of it's arrival.  That's the time you have till you stick it back in the mail - not the time it takes to get here. It must be in its original condition. The buyer pays to return the item, but I will pay to ship back an item that needs to be repaired or replaced.  There is a $30 restocking fee for made to order rings.  Custom orders are non-refundable.  There is a $25 resizing fee for rings and other items that may need resizing.  Please check your size before ordering.  A plastic ring sizing kit can be sent to you if you are ordering a custom made ring.  The cost is free.  You just pay for the shipping. 

Custom Orders:

I welcome custom orders. Let me know if you see something that you like that maybe you want made a little differently. We can work together to create something just for you.  Custom orders require 50% down payment before work begins on your piece.  The down payment is non-refundable.  Once completed, customs orders may not be returned or exchanged.  Thanks for understanding.